Mixam Reviews

5,333  Excellent
TrustScore 5 out of 5

4.8

In the Digital Printing Service category

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Reviews4.8

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Rated 3 out of 5 stars

Decent experience -- can be improved.

I recently bought 600 A1 posters. They arrived on time but not in the condition I would have liked. Due to the way they are packaged, some of the corners/edges of some of the sheets arrived slightly damaged. The posters were spread over three boxes -- each box had some slightly bent/curled/creased posters.

I'm disabled so returning items is a huge hardship for me -- especially when the items weigh close to 30kg. I wish they were packaged better in the first instance. I can use most of them but it's not lost on me that the ones I have to discard for being imperfect have been paid for!

I'd suggest corner protectors for shipments like this to help minimise damage to vulnerable areas like the outer edges of paper sheets.

Date of experience: April 15, 2024

Reply from Mixam

Hello Mr O'Brien.
We are sorry to find out this way that some of your posters may have been damaged in transit, we always do our very best to ensure all products arrive in good condition.
We would be happy to look in to this further if you could log this via the "Report an issue" button on your order with clear photos showing us the damage on all the affected copies, this way we wouldn't need them to be retuned.
We hope to hear from you soon so that we can work with you on resolving this.


Rated 5 out of 5 stars

Brilliant!

The shipping of the company is incredible as well as the quality for the price. After making an order, I received a faulty product however I received a full refund within the three days that I asked and ordered a much larger order of the same product and everything was completely perfect. The company is extremely helpful and the staff are brilliant to work with

Date of experience: April 09, 2024


Rated 5 out of 5 stars

My completely satisfied experience.

I have only words of praise for this company. The photobook I made for my choir has sold over 30 copies and everyone is delighted with the high quality of the book. I ordered a 210mm square hard cover book with 200gsm silk paper pages. The colour reproduction is excellent.
I found the website easy to navigate, whether it's calculating the cost or finding out how to get the best end result, it's easy to use and full of useful information. Any queries? a quick response from helpful staff is almost certainly guaranteed. Well done!

Date of experience: April 11, 2024


Rated 5 out of 5 stars

I would recommend Mixam

Easy to use layout, downloading and previews.
Help when needed.
Excellent print quality
Fast delivery
Affordable pricing
What more can you say

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Would go back again for the next booklet printing

Good quality of paper and printing color. Easy to use and well defined user interface to create your own booklet. Delivery is on time. Price is very affordable with several options if need the printing done quicker. Highly recommend for using their printing service!

Date of experience: March 20, 2024


Rated 5 out of 5 stars

Good value, good service

Easy to specify the job and upload, automatic help with masters e.g. add blank page or reduce size to fit, quick to compare quantities/prices,
competitive pricing. Also very helpful Chat if you have problems or queries.
Thank you Mixam!

Date of experience: April 02, 2024


Rated 5 out of 5 stars

Surprisingly easy way to print a short run book

Was very sceptical about using online book printing, worried that I would pay then not be satisfied with the end result and wouldn't be able to correct it without incurring more cost and involve too much stress. The finished product however was excellent, much better than expected, very good quality, and correct first time. 20 copies of a hard back glue bound A5 book was delivered well within time at a reasonable cost.
The only tricky part of the procedure was using the template for the book cover graphics. This would be infinitely easier if the template diagram was over laid on an actual book to help visually understand the parameters. Other than that the procedure was simple and easy to follow.
No hesitation recommending Mixam.

Date of experience: April 05, 2024


Rated 5 out of 5 stars

Very professional customer service experience

I hadn't factored in the Easter holiday dates when I ordered. Everyone I spoke with went out of their way to make sure the unfortunate tight turnaround happened & the order arrived on the deadline. I'm grateful for that.

The only very minor issue was the cover. The proof shows the two woman with peachy caucasian skin which is what my file has. For some reason the end result gave them a more reddish (darker) hue. None of the recipients minded, but I'm unsure if I should have lightened the original to an almost pale complexion so a darker result would've been more natural looking.

Date of experience: March 27, 2024

Reply from Mixam

Hi KJ, Thanks for this great review, we are so pleased to read that we could help with the tight deadline.
Looking at your order and the cover, it does display quite red, this is most likely RGB colors which can have a tendency to appear more warm once converted to CMYK for printing. We recommend tying to supply files set up as CMYK and then it's best to download and check Proof type 3, to see the closest match possible to how your order will print.
https://mixam.co.uk/support/proof
We hope this helps and thanks again.


Rated 3 out of 5 stars

gorgeous booklet, but not good enough packaging leading to little damages in the products

The booklets I received were gorgeous, precisely as I designed them. Sadly, however, some of them arrived a bit damaged probably due to shipping issues. I advise to use softer packages to better isolate the products.

Date of experience: April 01, 2024

Reply from Mixam

Hi Customer-S,
We are so pleased that you liked the printing, but we are sorry to learn from this review that some may have arrived a bit damaged.
Please can you head back to your account/order and log this via the 'Report an Issue" button with some photos, so that we can take a look and see what we may be able to do to help, as if something has gone wrong or been damaged, we really would welcome the opportunity to try and resolve this for you. We hope to hear from you soon.


Rated 5 out of 5 stars

Our go-to printer

Mixam is our go-to printer for bulk orders; their deliveries are fast and the quality is great. The customisation options are also vast.

Date of experience: April 02, 2024


Rated 5 out of 5 stars

Great service

Great service, simple to use template and easy upload of book source material for printing. Quick turnaround and great communication throughout.

Date of experience: April 11, 2024


Rated 5 out of 5 stars

Easy upload and review process

Easy to upload and review a perfect bound annual report for a small charity. The file checking by a member of staff gives additional confidence to a largely automated process. Fast turn round and competitive prices made this an easy choice for our second annual report with Mixam. Will be back next year.

Date of experience: March 22, 2024


Rated 5 out of 5 stars

Good prices but not as many options as others

Mixam were competitively priced, and after a test print run, I decided to go ahead and place an order. I was pleased with the result, although one of the books had a large scratch across the front cover. The outer box was undamaged, so I can only assume it occurred when either being laminated or packaged. A choice of endpapers would be nice (instead of just stock white) but overall, a good quality book and excellent value for money. Perhaps just a little more care when packing orders is needed.

Update: I was promptly contacted by Mixam customer service who have kindly offered to either reprint or refund for the damaged copy. Review upgraded to five stars!

Date of experience: April 03, 2024

Reply from Mixam

Hi Alex, Mnay Thanks for your review and we are delighted that you are pleased with our pricing and the quality, we are sorry of one copy suffered damage. Please do get in contact with photos and we will be able to help with this.


Rated 5 out of 5 stars

Good all round

Website easy to use. Arrived when promised. Product (book) really good quality. Good value for money.

Date of experience: April 10, 2024


Rated 5 out of 5 stars

Excellent printing service and for an…

Excellent printing service and for an amazing price!

The website is really easy to use to make whatever you need to print and all instructions are clear.
The delivery is about two weeks which I think is quick and the end results reached up to my standards.

Will use again!

Date of experience: March 21, 2024